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Return policy

Within Ukraine

Should you receive a damaged item, please document the damage by taking a picture of it and immediately notify both us and the delivering carrier of the damage. Subsequently, you or the carrier will be requested to return the item to its originating address. Once the item is received at its originating address, you will be reimbursed for applicable shipping fees incurred, and receive a full refund of the purchase price.

If the item is returned for other reasons*, the buyer is responsible for the cost of the return shipment.

On international shipments

Should you receive a damaged item, please document the damage by taking a picture of it and immediately notify both us and the delivering carrier of the damage. Subsequently, you or the carrier will be requested to return the item to its originating address. Once the item is received at its originating address, you will be reimbursed for applicable shipping fees incurred, and receive a full refund of the purchase price.

The return of а purchased item for other reasons* is possible only upon prior mutual agreement of the terms of the return.

* Reasons must be submitted to us in writing (by email) within 48 hours of receipt of the item in question.
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